Sr. Director of Digital Employee Productivity

The Director of Digital Employee Productivity is responsible for leading the strategy and implementation of digital tools and operations that enhance the productivity of employees across the organization. This role involves overseeing the IT support operations, deployment of digital workplace solutions, ensuring seamless integration with existing systems, and driving adoption among the workforce

Responsibilities and Duties:

Develop and execute a comprehensive digital employee productivity strategy aligned with the organization’s goals.

Lead the IT Help Desk and Field support operations

Lead the IT NOC & IT Major Incident and Change management process 

Lead the digital tools and services that enhance the employees productivity including PC technology, Office365 and conferencing services

Lead cross-functional teams to implement digital solutions that streamline workflows and improve employee engagement

Collaborate with IT, HR, and other departments to identify productivity challenges and develop innovative solutions

Manage vendor relationships to ensure the delivery of high-quality services and products

Monitor and analyze the effectiveness of the service operations and make data-driven decisions for continuous improvement

Stay abreast of emerging technologies and industry trends to maintain a competitive edge

 

|Qualifications:

Proven experience in leading complex IT service & Support operati 

Proven experience in managing outsourcing service operation 

Strong understanding of ITSM / ITIL framework and digital workplace technologies 

Excellent project management skills with the ability to lead multiple initiatives simultaneously.

Exceptional communication and interpersonal skills to effectively collaborate with all levels of the organization.

Analytical mindset with a focus on delivering measurable results.