Customer Service Manager

We are looking for a Customer Service Manager to lead customer service operations at Elsec, Sderot. This role is pivotal in driving business objectives while enhancing the end-to-end customer experience through effective maintenance performance

Key Responsibilities:

Lead and manage customer service activities, ensuring alignment with business goals

Oversee RMA requests and maintain strong interfaces with customers

Collaborate with operations teams on maintenance work plans, including coordination with engineering and quality departments

Drive internal and customer-facing improvement processes

Manage relationships with subcontractors for repairs, ensuring compliance with output, cost, and quality targets

Promote continuous improvement in customer service standards

Requirements:

Bachelor’s degree

Excellent command of English

Strong customer service orientation

Ability to work under pressure and manage complex situations

Outstanding interpersonal skills and influence capabilities

Initiative, creativity, and systemic thinking

Proficiency in MS Office and LN systems

*Only suitable candidates will be contacted