We are looking for a motivated Customer Success Specialist to support internal teams with technical issues related to our Data Warehouse
reporting tools (SAP BusinessObjects, Power BI, Qlik), and ETL processes. In addition to providing support and troubleshooting
this role also involves managing two employees and driving their development and prioritize their tasks. You will collaborate with IT and data teams to resolve issues
develop and introduce new features, ensure smooth system operations, and continuously improve data related processes
תחומי אחריות
Priorities tasks and manage the Customer Success day to day work, work closely with parallel teams to solve uprising iss
User Support: Assist internal business units with technical issues in data reporting tools and ETL processes. (Involves hands on development: ETL, DWH, Front tools)
Problem Solving: Troubleshoot and resolve data integrity and system issues efficiently
Collaboration: Work with IT and Data teams to address complex technical probl
System Maintenance: Monitor and maintain data systems, identifying potential issues early
Training & Documentation: Provide user training and create clear documentation for reporting tools
Feedback & Improvement: Collect user feedback to suggest system improvements
ניסיון מקצועי
Three + years in Business Intelligence or Data Analytics
Proven expertise with BI tools (Power BI, SAP BO, Qlik, ETL Processes)
Proven experience in supporting positions / roles and process understanding
Key Skills & Qualifications
Technical Knowledge: Familiarity with ETL processes (e.g., DataStage, Data Factory, Microsoft Data Fabric), SAP BusinessObjects, Power BI, Qlik, and basic SQL
Problem Solving: Strong ability to resolve technical issues and process flow understanding
Communication: Excellent written and verbal communication skills for interacting with both technical and non-technical users
Customer-Oriented: Passion for helping users and providing excellent service
Teamwork: Ability to collaborate effectively with cross-functional teams
Preferred Qualifications
Experience with business intelligence tools like Power BI or SAP BO
Familiarity with data warehousing and ETL tools
Previous experience in a customer success or support role
Attributes for Success
Positive, solutions-oriented attitude
Ability to manage multiple priorities in a fast-paced environment
Strong attention to detail and methodical problem-solving approach
